Transforming online health communities

Transforming online health communities

Find out how the NHS’s online healthcare groups drove patient engagement up by 300%

Mobilising Mozilla’s super-fan communities

Mobilising Mozilla’s super-fan communities

Find out how Firefox became the leading browser in Europe

Tapping into the conversation

Tapping into the conversation

Find out how Capgemini used social data to optimise its business propositions

Managing events in social media

Managing events in social media

Find out how Red Bull’s social media team revolutionised their London Music Academy

Creating ‘flash communities’

Creating ‘flash communities’

Find out how Samsung Mobile’s music community earned three million content views in eight weeks

What we do

What we do RMM is a social business consultancy. Since 2006, we have been helping organisations in the UK and Europe use social media to unlock new value from their customer, employee, media and investor relationships.

We have a cross-business silo approach to social, working with marketing, customer experience, product development, operational and HR teams.

How we do it

How we do it We use social media to drive growth by creating more connected organisations and more profitable customer relationships.

Our mixed discipline team of social specialists plans, delivers and manages programs of social media activity.
Iain MacMillan

Social Climber 42: the dark side, voicemail and pigeon fanciers

Back in a refreshed monthly format, it’s business as usual as the Social Climber tries to tickle out the real social goodness from around the world.

Iain MacMillan

Methods for measuring the ROI of social media activity

We identify some key trends in measurement methodologies that brands have been using over the past year, to help understand the ROI of social media.