It’s Not How Much, It’s How Long…

By Dan O'Connor April 18th, 2007
In Buzz & sentiment analysis · Customer experience · Social media · Stories

Picking up the baton of Mat’s metrics theme, a Beeb article asks whether we need to reassess completely how we measure internet traffic. The net metrics folks over at comScore have pointed out that a minority of “hardcore” (because it’s closely related to porn, except not at all) web users regularly clear all cookies from their PCs, thus leading to an overestimation of the number of unique visitors to a website. comScore call these nefarious types “serial resetters” (though, surely, “cookie cleaners” would have been both much cuter and had more potential for being spun off into a Saturday morning childrens’ TV show?) and suggest that we all shift over to a TV-industry style panel-system for gauging representative numbers of net users. (Not that TV panels are perfect - the UK BARB system works in such a way that it pretty much means that if your family is one of their panels, every time someone walks out of the room where the TV is, it represents 400 000 people switching off, which is a tad harsh, I’d have thought). It’s not just users who are, ahem, gaming net metrics - so are some websites themselves (because, yes, websites are people too). The methods are hardly sophisticated, but they can make for good PR. Notoriously slimy US tabloid site The Drudge Report (cannot bring myself to link to it due to the possibility that it will mean I end up in hell) recently released this bit of puffery:

Clever Drudge!!! As the lovely kids over at Valleywag pointed out, it’s a HUGE number (good PR) of page loads (which, to the average Joe means visits) - but it ain’t unique visits because the Drudge report is set to automatically reload every three minutes. As the kids say, it’s an “outrageous traffic trick”, and one, I’d add, that just indicates how tricksy assessing web traffic generally can be.

Which is why the sagacious personages over at Nielsen NetRatings are suggesting that we (you, me, and the whole wide world holding hands in a Diet Coke kind of way) start using the length of time spent on sites as a method of gauging popularity. The upshot of which would be the following top10 league table:

RuneScape - 6hrs 32mins
Electronic Arts Online - 3h 07m
Bebo - 2h 37m
Facebook 2h 28m
eBay - 1h 55m
King.com - 1h 53m
Adventure Quest - 1h 35m
Fox Interactive Media (MySpace) - 1h 11m
Club Penguin - Ih 10m
Cartoon Network - 1h 09m (Source: Nielsen)
The direct translation of which seems to me to be that the internet is used entirely by thirteen-year-old boys running around Gielinor and selling old copies of Road Rash II (dating myself much?) to each other whilst leaving rude messages for girls on their walls.
It would mean, clearly, that news websites would no longer feature anywhere in a league table of the web’s most popular sites, and the social newtworking sites wold be permanently atop said league.
Does that help us any? I’m not sure. It really is only an insight into how much spare time people have to spend talking to each other, surely? How would we rate whether people are actually using the sites, or just have the open whilst doing something else entirely? And it certainly doesn’t beging to monitor influence, either.
My solution? How about an entirely dictatorial system in which I decide which websites are best, judged purely on pretty colours and the ammount of salacious gossip they contain?

1 response so far ↓

  • 1 Mat Morrison // Apr 18, 2007 at 6:05 pm

    Dwell time is a useful and interesting metric. On the other hand, Google has an average dwell time of a couple of milliseconds. The NetRatings release actually offers lots of different ways of assessing “engagement”.

    Total page views
    Pages per visitor
    Total visits
    Visits per visitor
    Total time
    Time per visitor

    Google wins every one except “Total time” (where it comes second) and “Time per visitor” (where, as you say, the teenagers are in the ascendant — “Heh heh heh *snort*! He said Ass-End-Ant! Heh heh heh”)

    It scared me a little until I realised that these were average times over a month.

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