Two “viral” letters from Virgin and Canon

February 16th, 2009 by Leo Ryan · 2 Comments

Recently there has been a lot of commentary about a scathing (and hilarious) letter of complaint written by a disgruntled Virgin passenger. I had it sent to me as a PDF in an email on January 23rd and it finally hit the mainstream media on Feb 16th. It’s as good an illustration as any that [...]

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