By Dan O'Connor on March 19, 2010
As Gilbert Gottfried once said of roasting Chevy Chase, ‘Making fun of Chevy is like shooting fish in a barrel. Dead fish’.
Much the same sentiments then, gentle readers, as I needlessly post this link to Nestle’s Facebook page.
Posted in Blog, Customer service, Facebook, Food, Social CRM, Stories |
Dan is responsible for translating social media research into the analytic and conceptual frameworks which underpin the team’s product and service development. He is particularly interested in how social media has changed the ways in which people exchange information within networks, and the impact that these changes have had on traditionally top-down information systems, such as those prevalent within the health, education and NGO sectors, where he leads RMM’s activities.
Dan’s focus upon health and education stems from his background in academia: He has a PhD in History and, as well as being Head of Research at RMM, he is a member of faculty at the Berman Institute of Bioethics at the Johns Hopkins University in Baltimore, USA. He has published and lectured widely on the ethics of social media use within healthcare systems, and is involved in the application of social media in medical education at Johns Hopkins hospital.
Dan likes cooking, martinis, and irony. Frequently at the same time.
I like their honest approach… nothing wrong with learning while doing.
It’ll be interesting to see when something gets learned, though.
I often start a conversation with someone by telling them what I won’t find acceptable about their behaviour – it breaks the ice quite well, I find. Then again, I am a sociopath lacking in any form of empathy for anyone or anything other than myself, so I guess this is a comparitively soft starter for me.
Perhaps Nestle has taken just a little bit TOO much of the Croydon air in these days?
S
Interesting that some of the business coverage of this story chooses to start from the logo-altering scandal, rather than the Greenpeace Palm-oil video, Google take-down scandal.