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A big hello from Simon

By Simon Preece on October 23, 2009

First and foremost I’m absolutely thrilled to have joined the RMM team and I can’t wait to get stuck into a host of new and exciting projects.

I arrive from a background of working in customer service optimisation, and have a real passion for social media… which means RMM feels like the perfect place to be (which is nice).   And, building on Iain’s recent post (Using social media technologies for customer service), I’m really looking forward to helping our clients enhance their delivery of customer service through robust social media strategies and technologies.  I’ll certainly be looking to apply plenty of customer service experience in my new role, particularly around empathising with the end-user and making sure I frequently step into their shoes.

Posted in , , | Tagged , , , | 2 Responses

Simon Preece

One of Simon’s key areas of interest is social customer relationship management (CRM) and the opportunity to enhance customer experience through the use of social technologies.

Simon has experience across a range of sectors, including finance, healthcare and public sector – in addition, Simon has worked on a number of projects in the automotive sector.

A keen sportsman, Simon can be found spending most weekends on the hockey pitch, golf course, or following the ever unpredictable Nottingham Forest FC.

2 responses to “A big hello from Simon”

  1. Matt Rebeiro
    Matt Rebeiro
    October 23, 2009 at 13:57 | | Reply

    Welcome Simon, the guy sat to your left is very pleased to have you with us!

  2. Richard Fahey
    Richard Fahey
    October 23, 2009 at 19:08 | | Reply

    All the best in your new role Simon.

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